One of our biggest pet peeves is waiting DAYS to hear back from customer support…
With Aurum Brothers, you NEVER have to worry about that - because our little brother, Moos, (yes, that’s a third Brother), is a cut above the rest, and his knack for outstanding customer support manor is greater than any service support rep we’ve ever met!
We understand that our customers and their questions are our #1 priority.
Without you, our business simply wouldn’t exist, right?
So, whether you have questions BEFORE, DURING, or AFTER your purchase, we invite you to get ahold of Moos today (he’s a trip!) and he’ll make sure you don’t leave without getting your questions answered.
Fill out the form below or send an email to firstname.lastname@example.org and you’ll likely get a sunny greeting from Moos!
We’re a small, tight knit family of custom jewelry makers, and not only do we love making jewelry, we love family, and we love our customers and followers…
We look very forward to answering your questions!
We get asked a lot by our customers on how to measure their wrist, so we wrote a little 'how-to'.
When measuring your wrist, stay as close to your hand as possible, like so (the circumference in the picture is 6.5 inches.)
When ordering, please specify the exact number on the measuring tape, we will make sure your bracelets will fit you nicely. You can specify your wrist circumference in either centimeters or inches. Please also specify whether you prefer your bracelet a little looser or tighter.
If you don't have a measuring tape, use a piece of string to measure your wrist and lay the string back out on a ruler to get your measurement in inches or centimeters