Order Fulfillment (Free shipping for all orders)
Creating your custom made bracelet takes 1-2 days if you have provided a wrist-size as well as a valid address, it is then prepared for shipping. We use FedEx International Priority Shipping, which has a delivery time between 1 and 5 days.
Please note that we are not able to ship to an APO/FPO/DPO address
Duties and Fees
Your order may be subject to VAT, import duties and/or taxes, due to the complexity of international laws we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value.
If an order is refused, then you are responsible for the shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.
We only work with FedEx, which is a well-established shipping provider and we place our faith and trust in them, however, we cannot guarantee their performance. Shipping mistakes are rare, but we can only guarantee what is in our control.
How to measure your wrist
We get asked a lot by our customers on how to measure their wrist, so we wrote a little 'how-to'.
When measuring your wrist, stay as close to your hand as possible, like so (the circumference in the picture is 6.5 inches.)
When ordering, please specify the exact number on the measuring tape, we will make sure your bracelets will fit you nicely. You can specify your wrist circumference in either centimeters or inches. Please also specify whether you prefer your bracelet a little looser or tighter.
If you don't have a measuring tape, use a piece of string to measure your wrist and lay the string back out on a ruler to get your measurement in inches or centimeters